Refund Policy

Last updated: July 10, 2026

At Zeptrio, we want you to love what you ordered. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Downloadable or digital products
• Gift cards

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving your order.

How to Initiate a Return

To start a return, please contact us at mrshuongcoivn@gmail.com with your order number and reason for return. We will provide you with return instructions.

Contact Us

If you have any questions about our Refund Policy, please contact us at:
Email: mrshuongcoivn@gmail.com
Website: zeptrio.com/pages/contact