Frequently Asked Questions (FAQ)

1. How do I place an order?

Browse our collections, select your size and style, then click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.

2. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

3. How long does shipping take?

Standard shipping typically takes 7–14 business days for international orders. Delivery times may vary depending on your location.

4. Do you ship internationally?

Yes! We ship worldwide. Shipping rates and delivery times vary by destination.

5. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. Use it to track your package on our carrier's website.

6. What is your return policy?

We accept returns within 30 days of delivery for items in their original condition. Please visit our Refund Policy page for full details.

7. Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at our support email.

8. How do I find the right size?

Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we recommend sizing up.

9. Are your products ethically made?

Yes. At Zeptrio, we are committed to responsible sourcing and ethical production. Every piece is crafted with care and intention.

10. How can I contact customer support?

You can reach us via email or through our contact form. We aim to respond within 1–2 business days.